Shipping & Returns Policy
If you have changes after completing your purchase, such as the shipping address, item(s) and/or quantity, please contact firstname.lastname@example.org as soon as possible and we will do our best to make the requested changes.
If your order is damaged in transit and the carrier returns it back to us, your order will be fully refunded. If upon receipt, there is damage to the item(s), image(s) will be requested and should be sent to email@example.com, or call Customer Service at 510-901-0050. Once received, we will do our best to make it right quickly and easily.
Where to do we ship?
We ship to all residential and commercial addresses within the 48 contiguous United States. We currently do not ship to Alaska, Hawaii, PO Boxes, APO, FPO and DPO addresses.
What are the available shipping options?
If your order contains perishable contents, it will be shipped UPS Next Day or 2nd Day Air (Express). Otherwise, your product(s) will ship Economy (3-5 days).
How soon will my order ship?
We ship Monday through Thursday only. The cutoff time to place orders is 12:30 PM, CST. If you do not select a delivery date, your order will be fulfilled on the next available shipping day. See below for additional details. Please use the delivery date picker at checkout to ensure timely delivery.
Depending on which product you choose, your order will ship 1 or 2 days prior to the date you selected for delivery. Example: If you selected one of the Perfect Charcuterie Bites, it will ship “Express” which is a 2-day, flat ship rate ($15.00). If you select a Charcuterie 101, Entertainment, or Golden Felino Collection, it will ship “NEXT DAY UPS” (overnight delivery). If you select one of each, (Example: A Perfect Charcuterie Bite and an Entertainment Collection) they will ship using their individual rates because they are packaged and shipped separately.
For Charcuterie 101, Entertainment and Felino Gold Collections:
Shipping and Delivery Dates: $20 flat rate shipping per collection. Ships NEXT DAY UPS.
For Perfect Charcuterie Bites, Charcuterie Wreath Kit and Salami Secchi Fiore:
Shipping and Delivery Dates: $15 flat rate shipping per collection. Ships EXPRESS 2-DAY.
Disclaimer: Some items may be replaced with similar items of equal value due to limited available quantities. Columbus Craft Meats is not responsible for any delays in shipping by its carriers or affiliates.
While rare, occasionally our products may not be to your liking, unfortunately, we cannot accept returns, offer any refunds, or exchange any product based on the flavor or texture of the product.
If you have additional questions about the condition of your order, or you believe that your order is not safe to consume, please contact our Customer Service at firstname.lastname@example.org within 7 days of delivery. Columbus Craft Meats is not responsible for orders that are damaged due to extreme seasonal temperatures, however we handle each inquiry on a case-by-case basis and are happy to assist you.
Columbus Craft Meats is not accountable for any inaccuracies entered at the time of purchase. It is the buyer’s responsibility to ensure billing and shipping information is correct before finalizing the purchase. Restocking charges may be applied if orders are marked Return to Sender for the following reasons: 1) Bad Address 2) Shipment Refusal 3) Unable to forward 4) Address Unknown.
If you think there is an issue with the delivery of your order, please contact email@example.com, or call Customer Service at 510-901-0050 as soon as possible.
We reserve the right to change our policies without prior notice.