Shipping & Returns Policy

ORDERS:

Cancellations/Order Changes:

Once the purchase has been completed, orders cannot be cancelled nor can any changes be applied such as the shipping address, item(s) and/or quantity.  

Damaged Goods: 

If your order is damaged in transit and the carrier returns it back to us, your order will be fully refunded. If upon receipt, there is damage to the item(s), image(s) will be requested and should be sent to support@columbuscraftmeats.com, or call Customer Service at 510-901-0050. Once received, we will do our best to make it right quickly and easily.

Shipping:

Where to do we ship?

We ship to all residential and commercial addresses within the 48 contiguous United States. We currently do not ship to Alaska, Hawaii, PO Boxes, APO, FPO and DPO addresses. 

What are the available shipping options?

Due to the perishable contents of our Charcuterie collections, all orders are shipped insulated and will ship UPS Next Day service at a flat rate.

How soon will my order ship?

Pre-orders will be taken from October 1 – November 1 to start shipping November 2.



RETURNS:

Buyer’s remorse:

While rare, occasionally our product may not be to your liking, unfortunately, we cannot accept returns, offer any refunds, or exchange any product based on the flavor or texture of the product. However, products in all our collections should never be expired, so please let us know if something tastes off. 

Returned Packages: 

Columbus Craft Meats is not accountable for any inaccuracies entered at the time of purchase. It is the buyer’s responsibility to ensure billing and shipping information is correct before finalizing the purchase. Restocking charges may be applied if orders are marked Return to Sender for the following reasons: 1) Bad Address  2) Shipment Refusal  3) Unable to forward  4) Address Unknown. 

If you think there is an issue with the delivery of your order, please contact support@columbuscraftmeats.com, or call Customer Service at 510-901-0050 as soon as possible.

 

We reserve the right to change our policies without prior notice.